Provides first level customer support to Hiring Managers and suppliers.
Assist Hiring managers, Staffing Specialists and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management and off boarding.
Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
Maintain and update worker assignments to reflect appropriate changes.
Provide program status reports to leadership as required
Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)
Maintaining records and files for the program.
Managing payroll timesheets for contractors.
