Proactive customer service professional with 2 years of experience in high-volume inbound and outbound support across healthcare, banking, and home security industries. Skilled in troubleshooting technical issues, verifying benefits and claims, processing account requests, and de-escalating frustrated customers with empathy and clarity. Experienced with CRM platforms like Salesforce and SupportHub, collaboration tools such as Slack and Zoom, and maintaining strict HIPAA compliance. Fluent in English, highly organized, detail-obsessed, and consistently delivers high CSAT scores and quality audit ratings. Adaptable, fast learner, and thrives in fast-paced remote environments with a customer-first mindset.

I am a dedicated and versatile customer service professional with years of experience across healthcare, banking, technology, and sales. Throughout my career, I've had the privilege of supporting customers and providers alike whether it was verifying patient eligibility and claims at Sagility and Carelon Global Solution, troubleshooting technical issues for SimpliSafe and Zelle, or helping customers find the perfect security solutions as a sales agent.

What drives me is a genuine passion for helping people. I believe that every interaction whether over the phone, through email, live chat, or in person is an opportunity to build trust and make someone feel heard. I take pride in my ability to listen actively, communicate clearly, and find solutions that truly meet the needs of those I serve.

Behind the scenes, I've honed strong organizational and technical skills from managing data and transcribing information with precision, to navigating tools like Google Workspace, Slack, and Zoom to keep teams connected and aligned. I've also embraced the responsibility of handling sensitive information with care, particularly through my HIPAA compliance training, understanding that confidentiality is not just a policy, but a promise to every customer and patient.

Whether I'm resolving a complaint, closing a sale, or simply sending a thoughtful email update, my goal remains the same: to leave every person I interact with feeling valued, informed, and confident. I approach my work with empathy, integrity, and a quiet determination to make a positive difference one conversation at a time.