Chargeback Manager & Customer Support Specialist with proven success in dispute resolution, fraud prevention, and retention
Experienced with PayPal, Stripe, Shopify, and major card networks
Strong in evidence building, reason codes, and reducing chargeback rates
Skilled in handling escalations and turning issues into positive outcomes
Customer-focused with excellent communication across email, chat, and phone
Proficient in Zendesk, Freshdesk, Gorgias, and Adobe Photoshop
Experience in managing Airbnb rentals and guest communications
Detail-oriented, organized, and effective in high-volume environments
Results-driven and committed to protecting revenue and customer trust
Verified
