Hi! I am an experienced customer support representative. I had been a credit card debt collector for more than 5 years and that is where acquired the skills in handling conversations with different people in the US having different needs. Convincing people that you are trying to help them while trying to get the funds that they also need for themselves is hard but at the end of the day, after getting what the company needs and getting your customer's account updated, preventing future additional fees and bad credit is a win-win situation and that is what customer service means to me.I also worked as a bilingual verification specialist for auto loans where we conduct interviews with the customers applying for the auto loan then proceed with verifying their employment, insurance and source of funds. Then I worked as a bilingual customer service representative. We helped the customers in processing their payments and collect repayments for the returned checks. We also speak with the customers to resolve disputes or file disputes for fraudulent transactions. With the work experience that I have, i would say that im very confident with speaking with different people with different walks of life both over the phone and email in English or Spanish.
