I am ----------- J. -----------, 27, from the Philippines. I have
nearly 4 years of experience as a CSR, covering roles in technical support,
travel accounts, order entry, chat support, back office, retail, health accounts,
mobile, and retention. In one of my previous job, I worked as an Engagement
Officer/HR Officer/Admin Assistant, where my responsibilities included
organizing Power Hour sessions within production, planning company events,
conducting one-on-one discussions with agents to gather their feedback and
complaints, announcing promotions, orienting new hires to the company culture,
managing the company's social media platforms, and coordinating job interviews
and job fairs at various schools.
My most recent employment was as a freelancer or a virtual
assistant/customer service representative. I began as an agent and was promoted
to Human Resource Assistant, where I was involved in talent acquisition for
both agents and staff at our physical store locations in Miami, Pembroke Pines,
Ft. Lauderdale, and North Miami. Our company specializes in selling different
breeds of puppies. I was then promoted to Call Center Supervisor, where I
managed a team to ensure accurate information and excellent customer service.
Subsequently, I was promoted to Remarketing Executive Assistant, where my
responsibilities included gathering honest feedback from both prospective and
loyal customers, managing company promotions, sending digital and SMS
promotions to customers, managing in-store foot traffic, and supervising the
CSR team.
