<8efe80624d780eba0c6493ec45140364>Email Supportibex · Full-timeibex · Full-timeAug 2020 - Oct 2023 · 3yrs 3 mos
Assist high-revenue shippers with tracking and monitoring of domestic and international packages.Ensure timely delivery of shipments by conducting thorough follow-ups and coordinating with various FedEx departments.Handle address corrections, reroutes, returns, and pick-up requests, ensuring customer satisfaction and accurate information. Provide detailed updates on package status and address any concerns or requests promptly.
Customer Service RepresentativeConcentrix · Full-timeSep 2017 - Feb 2020 · 2 yrs 6 mos
Retail:Provide phone support to customers, addressing general inquiries and tracking orders.Process refunds and replacements as needed, ensuring customer issues are resolved efficiently.
Kindle, E-reader, Fire Tablets: Offer technical support and basic troubleshooting for device issues. Handle warranty claims and process device replacements.
Prime Video Application: Troubleshoot basic issues and answer inquiries about subscription services. Process refunds and provide information on subscription plan
Chat Support RepresentativeAfni Philippines Inc. · Full-timeApr 2015 - Jun 2016 · 1 yr 3 mos
Verizon Wireless Provide chat support to customers, explaining bills and data usage. Offer solutions to billing and usage issues, process payments, and activate SIM cards. Educate customers on bill charges and help them understand their usage patterns.
Chat Support RepresentativeTeleperformance · Full-timeJul 2014 - Mar 2015
AT&T Assist customers through chat, explaining bills and data usage. Resolve billing and usage issues, process payments, and activate SIM cards. Provide basic troubleshooting and educate customers on bill charges.
Outbound Sales RepresentativeHKT · Full-timeMar 2013 - Mar 2014 · 1 yr 1 mo
President’s Choice Financial Mastercard (Canadian Account): Contact potential clients to promote and sell President’s Choice Financial Mastercard. Explain card features and benefits, and process applications. Maintain a high level of sales performance and customer engagement
