Experience Customer Service Representative
• Respond to customer inquiries via phone and email
• Manage orders from placement to delivery
• Provide technical supports for account management,navigation and trouble shooting
• Stay updated on products and promotion
• Document customer interaction and transactions accurately
• Implement security measure to secure account information
Admin Task
• Skilled in Research
• Data Entry
• Proficient in Email and Calendar Management
• Capable at Appointment Setting
• Taking Minutes of the Meeting
Tech Savvy
• Proficient in Google Suite (Drive, Calendar, Sheets, etc.) MS Tools , Zoom, Skype
• Capable of basic PC/Laptop troubleshooting
• Capable to work independently learning new online tools
Social Media Management
• Proficient in utilizing Facebook Business Suite
• Can Create graphic design and posters using Canva
• Monitor and Respond to a comments, messages and inquiries on social media channels in a timely and professional manner
• Skilled at Facebook Ads
Experienced Content Moderator
• Moderate user-generated content per guidelines
• Ensure content complies with quality, safety, copyright and legal standards
• Enforced guidelines and policies consistently
• Ensure high content quality and high accuracy with regular monitoring and feedback
Other Skills:
• Skilled in English literacy and communication.• I am a dedicated employee with consistently strong performance metrics and good attendance record.
• Experienced in managerial roles, hardworking, resourceful, adept at research, a team player, quick learner, flexible multi-tasker, excels under pressure, adaptable to diverse work environments and highly trainable.
PROFESSIONAL SUMMARY:
• Customer Service Representative at -----------, I demonstrated my commitment to exceeding customer expectations and driving organizational growth in dynamic environments. My ability to handle inquiries and resolve issues promptly highlights my dedication to customer satisfaction and operational efficiency.
• Quality Coach, I showcased strong leadership and team management abilities, consistently fostering high standards of performance. This role allowed me to motivate and mentor tea-----------mbers, ensuring collective success and continuous improvement.
• Content Moderator Specialist, I have honed my skills in fostering a safe online community and effectively moderating content across multiple platforms. This experience has equipped me with a keen eye for detail and a strong commitment to maintaining quality standards.
• TMA (Tea-----------mber Assistant), These experiences demonstrate my ability to support and guide a team, ensure smooth operations, and maintain effective communication.
• Office Secretary Assistant involved excelling in organizing proof of orders and facilitating efficient communication. This role sharpened my organizational skills and ability to manage administrative tasks effectively.
