Experienced Virtual Assistant and Customer Service Representative with a background in healthcare, real estate, and customer service. Proficient in administrative support, customer service, and using EMR systems. Skilled in calendar management, email management, and problem-solving. Known for delivering high-quality support and maintaining professionalism in all interactions.
Key Skills:
-Administrative Support: Calendar management, data entry, file organization, email management.
-Customer Service: Voice, chat, and email support; issue resolution.
-Healthcare Experience: HIPAA regulations, EMR systems.
-Communication: Excellent verbal and written skills.
-Technical Proficiency: Microsoft Office, virtual assistance software.
-Problem-Solving: Effective solutions for clients' needs.
Experience:
-Virtual Assistant, Cerebral Inc. (-----------): Managed appointments, patient inquiries, and HIPAA compliance.
-Virtual Assistant, Start Virtual (-----------): Handled file organization, appointment coordination, cold calling, lead generation, and email management.
-Customer Service Representative, Sitel Group (-----------): Resolved customer issues, managed orders, and provided product support.
