Medical Virtual Assistant | Customer Service Representative | Insurance Claims Processing | Patient Scheduling | Insurance Verification | Prior Authorization | Administrative Support

Detail-oriented and proactive professional with a strong background in customer service, appointment scheduling, insurance verification, and claims processing. Experienced in supporting patients and healthcare teams while ensuring accuracy, efficiency, and a positive customer experience in fast-paced environments. Recognized for strong communication skills, attention to detail, and the ability to manage multiple priorities effectively. Adaptable and eager to learn new systems and processes, with a commitment to providing reliable support and contributing to the overall success of the organization.


Here's a list of tasks I can successfully manage for your business:

• Schedule and manage patient appointments efficiently.
• Contact insurance companies to verify patient coverage and eligibility.
• Accurately enter and maintain patient records in EHR systems.
• Monitor and respond to voicemails promptly.
• Manage incoming and outgoing faxes.
• Handle email correspondence professionally and timely.
• Review and upload diagnostic results, medical records, and lab reports into patient charts.
• Coordinate with laboratories to obtain pending test results.
• Conduct outbound follow-up calls to patients for reminders and updates.
• Assist patients with online check-in and telehealth setup.
• Answer and manage inbound calls from patients and healthcare providers.
• Perform general administrative and office support tasks as needed.

Software/Tools:


• Practice Fusion (EHR system)
• Flipside
• WeHealth App
• Amion
• Microsip
• 3cx
• Fax portal
• Empire Lab portal
• Sunrise Lab portal
• Lincoln Reference Lab portal
• PDF tools
• Time Doctor
• Controlio
• Grammarly
• Gmail and MS Outlook
• MS Teams
• Zoom
• Skype
• Microsoft Office Suite
• Avaya
• Genesis
• VCC
• Adobe
• Facebook, Tiktok, & Youtube
• Canva
• Google Suite
• Google Chrome, Microsoft Edge, Mozilla Firefox
• Knowledge Central
• Jacada


Payer Portals

• Magna Care
• United Healthcare
• Emblemhealth
• Fidelis Care
• Navinet
• Availity
• Metroplus
• Epaces
• Villagecare Provider portal