I have experience in customer service, email support, and e-commerce operations, particularly in handling Shopify stores and dropshipping support. I am skilled in managing customer inquiries, order tracking, refunds, dispute resolution, and ticket handling. I also have strong knowledge of Google Sheets, Microsoft Excel, data entry, and administrative tasks. With my background as an Assistant Section Leader in manufacturing, I developed strong leadership, problem-solving, quality control, and process improvement skills. I am detail-oriented, adaptable, a fast learner, and capable of working independently or as part of a team while ensuring customer satisfaction and quick resolution of concerns.
