Admin & Operations Virtual Assistant with 14 years of experience supporting business operations, logistics coordination, data management, reporting, billing support, and administrative processes.
Throughout my career, I have worked in fast-paced environments where accuracy, organization, and attention to detail were essential. My experience includes maintaining records, validating reports, tracking deliveries, coordinating with internal teams, managing billing-related tasks, handling customer inquiries, and supporting day-to-day operations.
I previously supported operations involving bank statement deliveries, billing notices, and government-related documents for private banking and government agency clients. This required consistent follow-ups, document tracking, issue resolution, and coordination across multiple teams to ensure smooth execution.
I also have remote experience as an Email Marketing Assistant for a US-based ecommerce business, supporting newsletter campaigns, data management, and remote team collaboration.
My strengths include:
• Administrative Support
• Operations Coordination
• Data Management & Reporting
• CRM & Record Maintenance
• Spreadsheet Management
• Billing & Invoicing Support
• Document Tracking & Organization
• Process Improvement & SOP Compliance
• Customer & Client Support
I am highly comfortable working with structured processes, managing large amounts of information, maintaining accurate records, and supporting business owners behind the scenes so they can focus on growth and higher-level priorities.
Tools and platforms include:
• Google Workspace (Docs, Sheets, Drive)
• Microsoft Excel
• Shopify
• ChatGPT & AI Productivity Tools
• Canva
• Email Marketing Platforms
• Project Management & Collaboration Tools
Currently expanding my skills in CRM and support platforms including Gorgias and Zendesk.
Known for being dependable, organized, proactive, and process-oriented. I learn new systems quickly, adapt well to established workflows, and take ownership of my work.
Available for long-term remote opportunities supporting operations, administration, logistics, ecommerce, and business support teams.
