I am a dedicated and detail-oriented Remote Administrative and Customer Support Specialist with over 8 years of experience providing virtual assistance, customer service, and back-office support for businesses in e-commerce, consulting, and startup environments.
My expertise includes:
Administrative Support: Email management, scheduling, CRM updates, client communication, and records management.
Bookkeeping & Payroll: Proficient in Xero for receipt matching, reconciliations, and invoice management.
Customer Service: Skilled in handling client inquiries, processing refunds, resolving disputes, and ensuring a smooth customer experience across multiple platforms.
E-commerce & Online Business Support: Shopify product listing and research, order updates, and policy clarification.
Marketing Support: Social media management (Facebook posting and engagement) and basic knowledge of Google Ads.
I also supported a startup business in the auto care industry as an administrative assistant and stepping as the role of Executive Assistant, where I managed scheduling, coordinated tasks, and handled digital records, giving me hands-on experience in supporting growing businesses.
I am highly trainable, adaptable, and tech-comfortable, with the ability to quickly learn new tools and processes. I value accuracy, clear communication, and reliability in every task. My goal is to provide long-term, high-quality support to help businesses run efficiently and grow smoothly.
