With over almost five years of experience in healthcare staffing, recruitment, scheduling, and customer service, I have developed a strong ability to manage operations efficiently while delivering exceptional service to both clients and candidates.
I graduated Cum Laude with a Bachelor of Arts in Literature and Cultural Studies from the University of Southeastern Philippines. My academic training strengthened my communication, analytical thinking, and attention to detail—skills that have helped me succeed in fast-paced, high-responsibility roles.
In my previous role as a Home Care Scheduling Supervisor and Recruiter at OPA Staffing, I managed high-volume caregiver scheduling through AxisCare while ensuring accuracy in shift coverage and rapid response to last-minute staffing needs. I also handled full-cycle recruitment, including sourcing, interviewing, credentialing, and onboarding healthcare professionals such as RNs, LPNs, CNAs, and caregivers. By actively sourcing candidates through LinkedIn, Indeed, and Facebook, I consistently maintained a strong pipeline of qualified talent for partner facilities.
Beyond recruitment, my experience as an Amazon Customer Service Associate at Concentrix strengthened my ability to resolve complex customer concerns, manage high call volumes, and maintain excellent customer satisfaction in a fast-paced environment. These roles have shaped my ability to stay organized, communicate clearly, and solve problems quickly under pressure.
I bring a proactive mindset, strong organizational skills, and a genuine commitment to helping businesses run smoothly. Whether coordinating schedules, recruiting top talent, or supporting customers, I take pride in delivering reliable results and building positive working relationships.
