With three years in customer service, I began with the largest U.S. health insurance provider, specializing in Medicare & Medicaid as an account benefit specialist. My role involved providing accurate information, handling medical authorizations, medication approvals, and billing. Promoted to trainer, I conducted product-specific training for new agents, focusing on tool navigation, product knowledge, and customer service etiquette. Additionally, I worked in telecommunications, managing troubleshooting, billing, and sales. As a Google Ads account manager, I created and optimized campaigns, ensuring alignment with marketing and conversion goals.
