Professional Summary
? Experienced in Shopify order processing, payment handling, refunds/returns, and order tracking—ensuring smooth eCommerce operations and excellent customer experience.
? Proficient in Canva and Adobe tools (Photoshop, Illustrator, Adobe Express) for creatingvisually appealing graphics for email campaigns, product listings, and social media.
? Skilled in Klaviyo and Mailchimp—building, designing, and automating email marketingcampaigns, setting up workflows, and managing subscriber lists.
? Extensive experience as a Product Lister across platforms including Shopify, Amazon, and eBay, optimizing listings with effective keywords, high-quality images, and compelling descriptions.
? 5+ years of combined experience in Customer Service, Technical Support, andSales—handling high-stress accounts like AT&T Uverse, Telstra, and Telecom NZ (Spark).
? 3+ years of experience as a Virtual Assistant, Social Media Manager, Ad Lister (Facebook Ads Manager), and Product Researcher—supporting various administrative and digital marketing tasks.
? 1+ year of experience as a Virtual Host for Airbnb, -----------, and HomeAway,managing reservations, guest inquiries, and property issues.
? Highly capable in Email and Chat Support, resolving customer concerns professionally and efficiently.
Additional Strengths
? Successfully handled complex, high-volume accounts with excellent performance and adaptability.
? Thrives in high-pressure environments and meets tight deadlines with accuracy andprofessionalism.
? Strong written and verbal communication skills, well-suited for remote client-facingroles.
? Outstanding time management, organization, and multitasking abilities.
? Self-motivated and able to work with minimal supervision.
Verified
