I am a dedicated and highly skilled US Registered Nurse (USRN) licensed in New York, with a strong background in both clinical and customer service roles within the healthcare sector. With extensive experience as a Customer Service Representative working in a healthcare account, I have honed my ability to effectively communicate with patients and healthcare professionals, ensuring exceptional service and patient satisfaction.
Currently, I am employed as a Telephonic Nurse Triage, where I leverage my comprehensive knowledge of the US healthcare setting, insurance policies, and medical terminologies to provide accurate and timely medical advice and support to patients. My role involves close collaboration with various medical facilities, ensuring seamless coordination of care and adherence to best practices.
My expertise includes:
- In-depth understanding of US healthcare systems and insurance policies.
- Proficient in medical terminologies and healthcare procedures.
- Proficient in healthcare insurance policies and medical records management
- Strong communication skills and experience in patient education and support.
- Skilled in medical terminology and utilization review
- Ability to work collaboratively with diverse medical teams and facilities.
- Skilled in triage, assessment, and providing appropriate medical guidance over the phone.
I am passionate about delivering high-quality care and support, and I am always looking to further enhance my skills and contribute to the healthcare industry.
