Exceeding customer expectations by providing the right resolution to solve their concerns. A
Analyzing the problem and driving the solution. Identify the root cause of the issue and develop effective
solutions.
Diagnosing and providing a path to resolving inquiries related to aspects of the client-customer
experience.
Diagnosing and providing a part in resolving inquiries related to all aspects, including device
configuration, networking, and account management.
Assisting and serving professors and students in their inquiries about their accounts. Providing excellent
customer service to professors and students, answering their inquiries promptly and efficiently.
Understand the account management system well to provide accurate guidance on resetting
passwords and other account-related issues.
Guiding the professors and students in uploading their assignments to their learning management
system account.
Providing resolution and troubleshooting in their learning management system account. Provide
effective troubleshooting and resolution to any issues that professors and students encounter.
