Experienced Technical Account Manager (TAM) with a strong background in supporting RingCentral solutions, cloud-based communications (UCaaS/CCaaS), and customer success. I specialize in:
Acting as the primary technical contact for enterprise clients
Providing post-sales support, technical troubleshooting, and issue resolution (VoIP, SIP, call flows)
Conducting QBRs, performance reviews, and proactive system health checks
Collaborating with sales, support, and product teams to deliver tailored solutions
Managing technical escalations and driving customer satisfaction and retention
I bring a proactive, customer-centric approach and solid experience in RingCentral integrations, network diagnostics, and unified communications.
