I am a skilled data analyst with a strong foundation in problem-solving and client relations. I am adept at implementing strategies to continuously improve service delivery and ensure alignment with industry standards. I am proficient in managing complex queries across multiple channels, including phone, email, and chat. I am skilled in handling account-related tasks and effectively troubleshooting issues. I have a proven track record of building strong professional relationships and resolving client concerns. I am proficient in using Xero and EmploymentHero for efficient invoicing and billing processes. I am familiar with JIRA, Hubspot CRM, and PowerBI for effective project management and customer relationship management. I am proficient in MS Office and Google Suite Applications, with a strong command of advanced Excel functions and spreadsheet management.
