Experienced in providing comprehensive user and client support across multiple platforms, specializing in technical assistance and customer relations management. Proficiently utilized Zendesk for email and chat support, ensuring timely and effective resolutions to queries and technical issues. Skillfully managed outbound communication strategies through Sendgrid and Mailchimp to enhance user engagement and retention.
As a lead, effectively supervised a team of 3-10 agents, overseeing ----------- activities and managing escalations to achieve optimal customer satisfaction. Expertise in administering user subscriptions on the Stripe platform and executing manual operational tasks with precision and attention to detail.
Customer Service Representative
Seasoned in customer support operations within the e-commerce sector, specializing in email, chat, and social media channels. Utilized Zendesk and CRM tools to address customer inquiries and concerns promptly and accurately. Managed high volumes of tickets, particularly during peak seasons, ensuring each customer received personalized and satisfactory resolutions.
Transitioned to the social media team, proactively engaging with customers to resolve issues and mitigate concerns, thereby enhancing overall customer satisfaction and brand loyalty.
