Gabriel Jhon Mohammad
Dynamic and results-oriented Operations Manager with a solid background in team leadership, quality analysis, and training within the telecommunications industry, particularly at T-Mobile. Proven track record of orchestrating teams, driving exceptional customer service, and achieving ambitious business goals. Experienced in optimizing operational efficiency through strategic initiatives and systematic action plans. Recognized for leadership excellence, including receiving the prestigious Top Manager of the Year award in 2023. Skilled in managing teams, executing SMARTER plans, and leveraging advanced Excel skills for data analysis and process optimization.
Contact Information:
Phone: -----------
Email : -----------
Address: Ph1 Blk 20 Lot 11 Tierra Nevada Gen. Trias Cavite
Education:
STI Tagaytay, Associate in Information Technology
Malabag National Highschool, Malabag Silang Cavite
Malabag Elementary School, Malabag Silang Cavite
Skills:
Advanced Excel Skills: Data Analysis, Pivot Tables, Macros, VLOOKUP, HLOOKUP, INDEX-MATCH, Conditional Formatting
Team Management, Strategic Planning, Operations Optimization, Customer Service Excellence
Work Experience Highlights:
Operations Manager (June 2021 - Present)
Orchestrated a team of supervisors and agents, achieving optimal performance and productivity.
Developed and executed strategic initiatives exceeding business objectives.
Streamlined processes to maximize efficiency and accuracy.
Received Top Manager of the Year award in 2023.
Operations Supervisor (September-----------)
Led teams in customer service and operational performance improvements.
Conducted evaluations and provided coaching to enhance team dynamics and customer service delivery.
Collaborated with sales and marketing for targeted campaigns and customer retention strategies.
Quality Analyst (Dates not specified)
Evaluated customer service interactions and provided actionable insights for operational improvements.
Led client call listening sessions and contributed to enhancing overall performance.
