I have been in the banking industry for about 13 years handling US and AU clients; doing customer service and collections tasks. I have handled credit cards, mortgages, personal loans, savings accounts for both personal and business clients. I was able to enhanced my skills, knowledge and expertise through these years. I give so much value with my work output, ensures that I take care of my customers by making them feel valued, providing best resolution and excellent customer service. I also make sure that I follow rules and regulations at all times.
I'm able to communicate with my customers well, verbal or written which helps me build rapport, trust and confidence. I apply active listening, acknowledgement, empathy, and highlighting what I can do for them. I have a strong attention to details to make sure things are done accurately which is very evident with my quality scores. I can work with minimal supervision and still meeting or exceeding the output of work. I am an organized person which helps me to do my job better and deliver results on time. I'm good with problem solving and can offer best resolutions by applying analyzation and critical thinking. I have sales and marketing background. Also, I have that confidence to lead, convince and persuade people.
I have an excellent work ethics that helps me provide good results and resilient despite of challenges and opportunities that comes my way. Integrity, respect, accountability, responsibility and commitment are the top values that I ensure to apply in both my personal and work life.
