I am an experienced Insurance Virtual Assistant and Insurance Administration Specialist with hands-on experience supporting Australian non-life insurance operations, insurance brokers, clients, and internal teams.
I specialize in insurance claims administration, policy administration, policy servicing, renewals, endorsements, certificates of currency, documentation, client communication, insurer follow-ups, data entry, and general insurance administrative support.
I can provide reliable and detail-oriented support with:
Insurance Claims Administration
• Claim lodgement and claim documentation support
• Claims processing and claim follow-ups
• Claim status updates and correspondence
• Coordination with insurers, clients, assessors, loss adjusters, repairers, and other stakeholders
• Monitoring outstanding claim requirements
• Maintaining accurate claim records and documentation
Policy Administration & Servicing
• Policy administration and policy servicing
• New business and policy processing support
• Policy renewals and renewal preparation
• Policy endorsements and policy adjustments
• Policy cancellations and amendments
• Binding and policy documentation
• Updating client and policy information
• Reviewing policy details and maintaining accurate records
Certificates & Insurance Documentation
• Certificates of Currency (COC)
• Insurance certificates and policy documents
• Policy schedules and supporting documentation
• Document preparation, checking, filing, and organization
• Maintaining accurate client, policy, and claim records
Insurance Broker & Client Support
• Professional email correspondence
• Client communication and customer service
• Insurer and underwriter communication
• Follow-ups with clients, insurers, assessors, repairers, and other stakeholders
• Requesting and coordinating outstanding information
• Managing administrative tasks and deadlines
• Providing day-to-day support to insurance brokers and teams
Data Entry & Administrative Support
• Insurance data entry and database updates
• CRM and insurance system updates
• Microsoft Excel and spreadsheet management
• Microsoft Outlook and email management
• Document management and file organization
• Reports, records, and administrative documentation
• Accurate data processing and record keeping
Additional Support
• Canva and basic graphic design
• Social media and marketing support
• Online research
• General Virtual Assistant tasks
• Administrative and back-office support
Why Work With Me?
✓ Hands-on experience in Australian non-life insurance
✓ Strong knowledge of insurance claims, policy administration, and policy servicing
✓ Familiar with insurance terminology, processes, documentation, and workflows
✓ Detail-oriented, organized, and committed to accuracy
✓ Strong written English and professional business communication
✓ Experienced in communicating with clients, insurers, brokers, assessors, repairers, and other stakeholders
✓ Reliable with follow-ups, deadlines, documentation, and time-sensitive tasks
✓ Able to manage multiple administrative tasks while maintaining accuracy
✓ Comfortable working independently with minimal supervision
✓ Quick to learn new CRM systems, insurance platforms, portals, and software
✓ Experienced in remote collaboration and supporting insurance professionals
I understand that insurance administration requires accuracy, confidentiality, attention to detail, timely follow-ups, and clear communication. My goal is to provide dependable support that helps insurance brokers and businesses keep their claims, policies, documentation, and administrative processes organized and up to date.
I am open to full-time, long-term remote opportunities where I can contribute my experience in Insurance Virtual Assistance, Claims Administration, Policy Administration, Policy Servicing, Insurance Broker Support, and General Insurance Operations.
If you are looking for an experienced Insurance Virtual Assistant who understands insurance processes and can provide reliable day-to-day administrative support with minimal supervision, I would be happy to contribute to your team.
