Hi!
I am a high-level Ecommerce Virtual Assistant and Customer Support Specialist with over a decade of experience helping global brands scale by providing world-class customer experiences. My expertise lies in the Shopify ecosystem, where I specialize in managing the entire customer lifecycle—from initial product inquiries to complex post-purchase resolutions.
I don’t just "answer tickets." I act as a brand ambassador who understands that every interaction is an opportunity to build trust and retain a customer. I am a power user of Gorgias and Zendesk, and I am deeply familiar with managing high-volume email, live chat, and social media inquiries.
Why I am a great fit for your store:
• Shopify Mastery: Expert in processing refunds, replacements, order tracking, and managing customer accounts directly within Shopify.
• Technical Proficiency: Advanced experience with helpdesk tools (Gorgias, Zendesk, Freshdesk) and communication platforms (Slack, Trello, Google Suite).
• Dropshipping Operations: Well-versed in DSers and general dropshipping workflows to ensure smooth order fulfillment.
• Skincare & Beauty Specialist: Proven track record supporting premium brands like Beautiful Earth Boutique and Odelfi Richnature, handling ingredient inquiries and routine recommendations.
• Social Media Integration: Skilled in Meta Business Suite, managing community engagement, and resolving support issues via Instagram, Facebook, and TikTok.
Core Services:
• Email, Chat, and Social Media Support (Gorgias/Zendesk).
• Refund, Return, and Replacement Management.
• Subscription Management & Retention.
• Product & Competitor Research.
• Content Creation & Copywriting for Ecom.
My SMM Expertise Includes:
• Full-Cycle Content Creation: I write, design, and schedule high-performing posts, including images, stories, and reels using Canva, CapCut, and Adobe Photoshop.
• Community Management & Moderation: I proactively monitor and engage with followers, moderate comments to maintain a positive vibe, and resolve customer service issues directly on social platforms.
• Influencer Marketing & Outreach: I have a proven track record of building partnerships with influencers, sharing product details, and ensuring their content connects authentically with your audience.
• Strategy & Trend Research: I develop weekly/monthly content calendars based on deep competitor and trend research to ensure your brand stays ahead of the curve.
• Platform Proficiency: Expert in Meta Business Suite for managing Instagram and Facebook, alongside native management of TikTok.
My goal is to simplify your operations, save you time, and ensure your customers stay happy and loyal. I am reliable, proactive, and ready to work in your time zone.
Let’s make your business stress-free!
