Most businesses don't lose clients because of a bad product — they lose them because of poor experience, friction in execution, and missed expectations. That's the gap I close.
I'm a Customer Success & Funnel Operations Specialist with 3+ years managing high-stakes client environments — from strict compliance demands in healthcare administration to high-volume client portfolios and media traffic scheduling at iHeartMedia. My focus has always been the same: protect the client experience and drive operational efficiency.
I specialize in turning operational bottlenecks into seamless workflows — managing account retention, standardizing onboarding, optimizing funnels, and stepping in as the point of contact for high-friction escalations.
Key Areas of Expertise:
Customer Success & Account Management
Funnel Building, GTM & Conversion Tracking
End-to-End Campaign Pacing & Media Ops
Process Improvement & Workflow Optimization
Cross-Functional Collaboration & Stakeholder Alignment
CRM & Support Tools (Salesforce, HubSpot, Zendesk, EMR Systems, Google Workspace, Asana, Trello, Microsoft 365)
I'm highly detail-oriented, proactive, and results-driven — whether that's optimizing a funnel, managing a client relationship, or fixing a broken process. I'm currently seeking full-time opportunities in Funnel Operations, Customer Success, CRM Management, and Marketing Operations, and I'm ready to bring the same reliability and ownership I've shown across healthcare and media operations roles.
