Experienced IT Support professional with a strong background in troubleshooting hardware, software, and network issues. Proven ability to provide timely technical assistance and solutions to end-users, ensuring minimal downtime and optimal operational efficiency. Skilled in user account management, system upgrades, and IT inventory management. Adept at communicating technical concepts clearly to non-technical users, fostering positive client relationships. Committed to delivering high-quality support and contributing to team success through a proactive and customer-centric approach.
