Experienced professional with a robust background in leadership, people management, and operations. Skilled in coaching teams to enhance performance and achieve operational goals. Proficient in data analysis and entry, leveraging insights to drive strategic decisions. Expertise in customer service, maintaining strong client relationships to ensure satisfaction. Highly proficient in Microsoft Office Suite and experienced with both Windows and Mac OS environments. Familiar with CRM platforms like Zendesk, Salesforce, and HubSpot, along with project management tools such as Asana. Adept at using specialized CRM tools like FEI, Client Central, and Netx360 for client and document management. Knowledgeable in web workflow management through JotForm.
