I have a total of more than 9 years work experience in BPO industry as a Technical Support Representative for international accounts. 3 years for mobile support (AT&T) and 2 years for broadband (TPG Telecom in Australia, NBN service with Voip)
I've been a part of a suppport group as a Subject Matter Expert (SME). I'm the one who evaluate the newly hire agents during their training and nesting period.
I also have an experience using tools like Zendesk, Saleforce, slack and CRM. Other tools that I used are Jira and Confluence.
I'm a fast learner and always open to learn new things. I'm hoping to be a part of your company.
