I have 5 years experienced working in a BPO industry with multiple accounts I've handled as being a Customer Service and Sales Representative, Billing Specialist, Order Placer, Order Entry Specialist with Customer Service and Marketing Researcher.
In addition I also experienced being a support and a sub team leader in our team, in which I help my co-workmates the process of navigating the tools, helping them how to handle irate customers in a calm way, providing excellence customer service and giving them tips and strategies in achieving the required target of the clients. I experienced some admin tasks during my on job training and during my experienced as sub team leader.
I've been employed by an Ecommerce brand, serving as a customer service and order entry specialist, through placing an order, inquiring about the products, assisting the clients with their purchases issues, such as refund, addressing billing concerns, managing return & exchange orders. Giving them an information regarding the intricacies of our VIP program. Providing a high standard of customer service has been a consistent focus throughout all online transactions.
One of my key assets to become part of your company/ team are my determination, perseverance, eagerness to learn, optimistic and hard work. I am confident that if I will given an opportunity to be part of the company, I'll give my hundred percent best & skills to provide excellence service to the clients and help the company achieve their goals. I'll be willing to joined training and upskill for me to improve my skills and capabilities.
