Results-driven Administrative and Customer Support Specialist with over 5 years of experience in CRM management, virtual assistance, and e-commerce operations. I specialize in optimizing business systems, maintaining client relationships, and supporting remote teams with precision and professionalism.
I’ve worked with diverse teams across the Philippines, Australia, and the U.S., handling CRM (HubSpot), helpdesk systems (Zendesk), and e-commerce platforms (Shopify). My focus is on helping clients streamline workflows, manage communication efficiently, and ensure an excellent customer experience from start to finish.
???? Core Skills & Tools
CRM & Workflow Management: HubSpot, Zendesk, Notion, Asana, Google Workspace
E-Commerce Admin: Shopify product listings, subscriptions, analytics, SEO updates
Administrative Support: Calendar & email management, SOP documentation, reporting
Customer Service: Live chat, ticketing, refunds, and post-purchase support
Training & Quality: SOP creation, onboarding materials, team coaching, performance reports
Digital Marketing Support: Email campaigns (Klaviyo/HubSpot), blog posting, social media coordination
???? Highlights & Achievements
Supported CRM migration and automation for a health and wellness brand using HubSpot
Managed Shopify listings and promotions that boosted monthly sales by 18%
Delivered QA and training programs that improved team accuracy by 25%
Streamlined Asana-based workflows for a cross-functional team of 20+ remote professionals
???? Why Work With Me
I combine a teacher’s mindset (I hold a Bachelor’s in Math Education) with the efficiency of a virtual operations specialist — meaning I can train, organize, and execute with consistency and clarity. I’m proactive, reliable, and detail-oriented — someone who thrives in fast-paced remote teams where structure, communication, and quality matter most.
Let’s work together to make your operations smoother and your customers happier.
