With over a decade of experience in the customer service industry, I have honed my skills in operations management and leadership. My journey started as a Customer and Technical Service Representative, gradually advancing to supervisory roles, and finally landing as an Operations Manager in esteemed companies like Transcom Worldwide (Philippines), Inc. and Sykes Asia, Inc.
Throughout my career, I've consistently demonstrated my ability to drive results by setting and achieving quality and quantity targets, ensuring financial stability through accurate forecasting and budgeting, and fostering a culture of employee satisfaction and low attrition rates.
My responsibilities have encompassed overseeing team leader development, conducting performance coaching sessions, and representing businesses in client interactions and performance reviews. I am adept at managing and coordinating activities to meet defined objectives and service levels while providing direction, guidance, and mentorship to ensure the consistent achievement of key performance metrics.
My educational background in Computer Engineering Technology, coupled with extensive training in operational processes, leadership essentials, and performance management, equips me with a well-rounded skill set to excel in dynamic and challenging environments.
