I have 14 years of experience in Customer Service, Operations Management, Client Relations Management, Sales Management, Project Management, Marketing, and Data Processing. I have handled up to 200 headcount and helped my team with Staffing and Scheduling, Performance Management, Reports and Analytics, and HR and administrative matters.
I am utilizing my expertise in effective communication and task delegation to ensure my team is on top of everything. I am confident in my strong root cause analysis and problem solving abilities. I am a team player and collaborator in both office and virtual workspaces. I have experience in various settings and excels in all areas of administrative support and customer service. I am proven to be successful in project management and service delivery, meeting dynamic deadlines, as well as adapting to the ever changing processes, tools and technology, and client demands. My previous roles also allowed me to manage and maintain social media footprint and engagements, digital interactions , and leverage tools and platforms to optimize workflows and output.
