Hi, I’m -----------, a dedicated Virtual Assistant from Davao City, Philippines, with a strong background in customer service, quality assurance, and insurance support. I help businesses stay organized, improve workflow efficiency, and deliver consistent service.
Currently, I work as an Insurance Virtual Assistant at a US-based agency, where I manage CRM automation, process remarketing tasks, and streamline operations through tools like AgencyZoom, EZLynx, and Zapier. I also handle carrier communication, update client records, and support internal documentation by creating SOPs and training materials. My focus is on making sure systems are aligned, data is accurate, and the team runs smoothly.
Prior to that, I served as a Quality Assurance Associate and Customer Service Representative in the BPO industry. These roles sharpened my eye for detail, strengthened my communication skills, and taught me how to evaluate performance, support team goals, and deliver excellent service under pressure.
On the side, I’m exploring social media management and content creation using tools like Canva, CapCut, Meta Business Suite, Trello, and Asana. I enjoy staying organized and learning new systems that make workflows more efficient.
If you're looking for a reliable VA who can handle back-end tasks, data entry, customer support, or social media content, I’d love to be part of your team and help you hit your goals.
