Hi, I’m Crystal Joy Cervantes, a dedicated Real Estate Virtual Assistant with over 3 years of experience supporting real estate professionals and a total of nearly 5 years in customer service and technical support. I specialize in CRM management, lead generation, transaction coordination, and daily operations—helping brokerages run smoothly and efficiently.
I provide full administrative support including email, chat, and phone communication, calendar and appointment management, transaction tracking, document verification, and lead follow-ups. I also assist with recruitment and onboarding of new agents and maintain organized workflows that save time and reduce errors.
I am highly organized, detail-oriented, and tech-savvy, with hands-on experience in platforms like Follow Up Boss, KVCore, HubSpot, Go High Level, Podio, and BrokerSumo, plus dialers such as Mojo and Jet Dialer, and collaboration tools like Slack, Microsoft Teams, Zoom, and Google Meet. I’m also proficient in Google Workspace, Trello, Calendly, DocuSign, Canva, MLS platforms, ChatGPT, and Grammarly.
My goal is to provide proactive, reliable, and efficient support, allowing real estate teams to focus on growing their business, managing clients, and closing deals.
If you need a virtual assistant who can handle day-to-day operations, keep your CRM organized, manage transactions, and support your agents effectively, I’m here to help your team succeed.
