Seasoned Customer Service | Virtual Assistant | Human Resource Associate
Looking for an all-rounder to help you with day-to-day tasks?
Look no further. I can tick off the checkboxes on your to-do list with accuracy.
Here's a list of the tasks/roles I can accomplish and fill for you.
Talent Acquisition Assistant - Provided support to the Talent Acquisition Manager by screening candidates through proper processes, including interviews and onboarding.
Customer Service - Provided accurate and swift responses to customer and client inquires via phone communication using the following software tools: Nice in Contact, Jira, Rosco, Toolbelt, Confluence, Bookkeeper and Blackbird.
Graphic Design and Video Editing - Created different kinds of infographic material, email graphics and video clips with the use of the following software tools: Filmora, Canva and Capcut.
Administrative Tasks - Provided administrative support to the Human Resources Department where I was assigned in creating learning materials, employee newsletters and scheduled appointments for the head of the department with use of the following software tools: MS Office, G Suite, Outlook and Canva.
AI SMS Quality Assurance - In charge of double checking AI generated responses before being sent to different customers with the use of the following software: Camille AI and Slack
I pride myself on being consistently responsive and professional in every project I take on. I'm a problem solver by nature and proving resolutions to complicated issues has never been unfamiliar for me. I always encourage open communication and welcome constructive criticism.
