Virtual Assistant | Cleaning Business Operations | Customer Support | Scheduling & CRM
I am an experienced Virtual Assistant with hands-on experience managing the daily operations of residential and commercial cleaning businesses. I specialize in scheduling, customer support, team coordination, CRM management, invoicing, and lead management, helping business owners stay organized while delivering excellent customer service.
1. Skills & Expertise
Cleaning Business Operations
Appointment Scheduling & Calendar Management<8efe80624d780eba0c6493ec45140364>Email Management
Phone Support & SMS Communication
Customer Service & Client Relations
Team Coordination & Staff Scheduling
Lead Management & Follow-ups
CRM Management
Invoicing & Payment Processing
Time Management & Task Prioritization
Problem Solving & Conflict Resolution
Administrative Support
Microsoft Office & Google Workspace
Work Experience
Managed the day-to-day operations of a residential and commercial cleaning business.
Scheduled and coordinated cleaning appointments for recurring, deep, move-in/move-out, and commercial cleaning services.
Responded to customer inquiries through phone calls, emails, and text messages in a professional and timely manner.
Managed business email inboxes and customer communications.
Coordinated cleaners, assigned jobs, monitored schedules, and handled last-minute changes.
Prepared quotes, sent invoices, processed payments, and maintained accurate customer records.
Followed up with clients regarding estimates, appointments, invoices, and recurring services.
Assisted with customer retention and resolved scheduling and service-related concerns.
Helped manage online leads and bookings from multiple marketing platforms.
2. Software & Tools
Jobber
BookingKoala
Quo
Google Workspace (Gmail, Google Calendar, Google Drive, Docs & Sheets)
Dialpad
GoHighLevel (GHL)
Stripe
3. Marketing & Lead Generation Platforms
Google Local Services Ads (LSA)
Google Business Profile
Meta Ads (Facebook & Instagram)
Thumbtack
Bark
Craigslist
I am detail-oriented, organized, and committed to providing outstanding customer service. I am comfortable working independently, managing multiple priorities, and supporting business owners with administrative tasks that help their operations run efficiently.
Available for Full-Time, Part-Time, or Freelance opportunities as a Virtual Assistant, Customer Support Representative, Scheduler, Operations Assistant, or Cleaning Business Administrator.
