With more than 10 years of experience in the BPO and IT industries, I am a customer service expert that uses data-driven analytics to help organizations build stronger relationships with their customers. I use meaningful customer-centered interactions to reduce churn and boost brand loyalty.
Currently I deliver Technical Support, Customer Relationship Management and Social Media Engagement at an ecommerce site, where I assist with Wix and Amazon stores, provide customer assistance throughout the lifecycle, create/manage content for Amazon/IG/Facebook sites. I am enthusiastic in learning new technologies and providing excellent service to my clients.
