Hi, I’m Genevieve. I have a diverse professional background, with strong experience in IT support and team leadership, combined with customer service and operations roles. Most recently, I served as an IT Support Specialist and Team Leader in a clinical company, where I not only troubleshot hardware, software, and network issues for staff but also guided and mentored the support team to ensure smooth daily operations and high system availability. I’ve also gained extensive experience in the BPO industry, including Tier 3 Technical Support and Customer Service, resolving complex technical issues while maintaining high customer satisfaction.
In addition to IT, I have experience in real estate cold calling, where I honed my communication skills, handled objections, and set appointments for agents, as well as part-time work in a cleaning company, managing client inquiries and scheduling while improving my organization and multitasking abilities.
Overall, my career combines technical expertise, leadership, and strong customer service skills. I thrive in dynamic environments, enjoy mentoring others, and am excited to contribute my experience to a team where I can make a meaningful impact.
