Hi, my name is Kim Angela Eunice L. Castañeda, but you can call me Kim. I’m 22 years old, from Labangon, Katipunan, Cebu City, and I completed my Bachelor of Science in Information Technology at Cebu Institute of Technology–University.
I started my career as a Market Research Interviewer at Dynata, where I worked for 8 months and learned how to gather information effectively and communicate with different types of people.
Later, I worked as a Customer Care Representative at Concentrix for 1 year and 3 months, assisting customers with their inquiries and providing excellent service.
After that, I became a Cold Caller at Westlake Origination Center for 8 months, handling business, mortgage, and political campaigns. That’s where I really strengthened my communication and persuasion skills — engaging leads, overcoming objections, and turning conversations into results.
I also worked as a Customer Service Agent for e-commerce accounts at Agents Only for 6 months, and most recently as a Customer Service Representative at Amazon for 5 months, where I handled product inquiries, order tracking, and issue resolution.
