An experienced Amazon Virtual Assistant with over 9 years of expertise in FBA reimbursement, inbound shipment reconciliation, case management, and Seller Central support. I've successfully helped Amazon sellers recover thousands of dollars in lost or damaged inventory and customer return discrepancies—ensuring every eligible claim is accounted for and resolved with accuracy.
Throughout my roles with Marketplace Velocity, Threecolts LLC, Getida LLC, and Concentrix Daksh, I’ve managed the full lifecycle of reimbursement cases, conducted shipment audits, created and tracked FBA orders, and maintained merchant listings. My focus is on operational efficiency, data accuracy, and delivering results that directly impact the seller’s bottom line.
My core skills include:
• Amazon Reimbursement Expertise: As a Certified Amazon Reimbursement Specialist, I have consistently recovered funds for sellers due to lost, damaged, or mismanaged inventory, processing claims for inbound shipments, removal orders, and non-returnable items. My experience spans handling thousands of claims, ensuring compliance with Amazon’s reimbursement policies, and driving positive financial outcomes for clients.
• Seller Central Proficiency: I am highly skilled in navigating Seller Central to manage claims, analyze performance reports, and monitor account health. This includes troubleshooting complex account-related issues concerning products, sales, and payments, ensuring optimal account performance.
• Operational Efficiency: In my previous roles at Concentrix Daksh Services and Getida LLC, I optimized operational workflows, from inbound shipment reconciliation to inventory management. I have continuously identified opportunities for process improvements that reduce fulfillment costs and enhance overall efficiency.
• Case Management and Dispute Resolution: I have extensive experience managing end-to-end reimbursement processes, including the creation and resolution of cases related to product and shipment discrepancies. My focus has always been on ensuring accurate documentation, timely claim submission, and proactive problem-solving.
I am confident that these skills and experiences make me well-suited for this position, as I bring a commitment to maximizing financial recovery, improving operations, and delivering results for sellers within Amazon’s ecosystem.
