Healthcare Virtual Assistant with structured training in Healthcare Administrative Support, Healthcare Compliance Awareness (HIPAA), and Trauma-Informed Care. Brings hands-on experience supporting U.S. healthcare accounts including Medicare Part D and Pharmacy Benefits services. Skilled in insurance eligibility verification, prior authorization assistance, claims status follow-ups, and patient account coordination while maintaining strict HIPAA compliance and documentation accuracy.
Core Competencies
• Insurance Eligibility & Benefits Verification
• Prior Authorization Assistance
• Claims Status Support
• Patient Intake & Scheduling
• Trauma-Informed Communication
• HIPAA Compliance Awareness
• Healthcare Documentation Accuracy
• Front-End Revenue Cycle Management
• Medicare Part D & Pharmacy Benefits Support
Tools Familiar with:
Google Workspace
Microsoft Office
Slack, WhatApp, Telegram, Zoom
CMM, Jane App
BPO EXPERIENCE:
Quality Assurance Specialist
Duration: 3+ years
Responsibilities:
Audited healthcare-related customer service interactions to ensure compliance with HIPAA regulations, accuracy of medical information, and adherence to client protocols.
Provided structured feedback and coaching to agents on handling sensitive patient data, benefits inquiries, prior authorizations, and claims information.
Conducted regular audits and assessments to ensure service consistency and compliance in a U.S. healthcare account.
Analyzed performance data to identify trends, root causes, and opportunities for process improvement.
Customer Service Representative
Duration: 10 months
Responsibilities:
Assisted customers with inquiries related to healthcare benefits, claims processing, and prior authorizations.
Resolved inquiries by providing accurate information and following standard procedures.
Maintained customer satisfaction through effective communication and timely issue resolution.
Ensured compliance with HIPAA and company data privacy standards during all interactions.
TEACHING EXPERIENCE:
Kindergarten Teacher
Duration: 1 year
Responsibilities:
Developed and implemented engaging lesson plans tailored to the developmental needs of young children.
Fostered a nurturing and inclusive classroom environment.
Conducted parent-teacher conferences to discuss student progress and strategies for improvement.
Elementary School Teacher
Duration: 1 year
Responsibilities:
Designed and executed comprehensive curricula for various subjects.
Utilized innovative teaching methods to cater to diverse learning styles.
Assessed student performance through tests, assignments, and class participation.
Junior High School Teacher
Responsibilities: 2 years
Instructed students in core subjects, emphasizing critical thinking and problem-solving skills.
Managed classroom dynamics to maintain a positive and productive learning environment.
Provided individualized support to students to enhance their academic performance.
Senior High School Teacher
Responsibilities: 1 year
Taught advanced courses, preparing students for higher education and career paths.
Encouraged analytical and independent thinking through project-based learning.
Mentored students in academic and personal development.
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