Results-driven Operations Manager with 6+ years of experience in the business process outsourcing industry and expertise in executive
assistance. Proven track record of improving operational efficiency by 25%, reducing costs by 15%, and increasing customer satisfaction by
30%. Skilled in overseeing Quality Assurance and Customer Service operations, consistently exceeding KPIs, and ensuring business continuity.
Expertise in fraud prevention, risk assessment, and process optimization. Adept at managing diverse teams of 50+ members, analyzing financial
data, and implementing effective customer retention strategies that have increased retention rates by 20%
