I have 8 years of experience as a customer service representative - with 6 years in chat, messaging, and email/ and 2 years in voice support. I’ve worked with major accounts like Verizon, AT&T, Frontier, and Newfold Digital.
In addition, I have some experience in outbound calling or telemarketing, where I conducted surveys and gathered valuable customer insights.
For a year, I worked closely with our Quality Assurance team, reviewing phone calls and issuing NTEs to agents who didn’t comply with our strict Quality Assurance and Zero Tolerance Policies. This role helped me fine-tune my attention to detail and my understanding of best practices in customer service.
