I have solid experience in the mortgage industry, including several years at Bank of America, where I worked on U.S. mortgage processes, compliance, and client support. I’ve also trained teams on the Australian mortgage process, helping them streamline workflows and reduce errors.
What I enjoy most is combining accuracy and attention to detail with great client service. I’m comfortable handling documentation, compliance checks, and financial analysis, while also making sure clients feel supported and well-informed throughout the process.
In past roles, I’ve helped improve team performance, guided colleagues through complex due diligence, and consistently met targets for efficiency and client satisfaction.
Skills & Strengths:
Mortgage Processing • Compliance & Due Diligence • Client Servicing • Training & Mentoring • Process Improvement • Financial Analysis • Documentation Management • Communication (Phone & Email) • Administrative Support
