I'm a customer support professional with 3 years of BPO experience handling customer concerns for a food delivery and ride-sharing company, plus 2 years supporting Amazon sellers and 7 months managing Amazon catalogs.
As part of Amazon's Selling Partner Support team, I helped sellers work through account and FBA-related issues — things like reimbursements for lost or damaged inventory, FBA fee discrepancies, and shipment problems on both the inbound and outbound side. I also helped sellers make sense of storage fees and long-term storage charges, and worked through reserved or stranded inventory issues, whether that meant walking them through a fix myself or looping in the right internal team when the issue needed deeper investigation.
After that, I moved into catalog management, where I focused on fixing listing errors, resolving compliance issues, and keeping product data accurate. I also handled overall account health checks to catch and address policy violations before they became bigger problems.
What I bring to the table is solid, patient communication built from years of high-volume support work, paired with a real understanding of how Amazon's seller ecosystem works — so I can explain issues clearly and get sellers to the right solution without the runaround.
