I have a total of 3+ years of handling a combined US-based telecommunication and Insurance accounts. I am flexible and I am used to working US time zones . I was handling both voice account and also being a chat support. The tools I used were - Avaya, Citrix, Nuance, Live Person, Notepad, Outlook. I also used Genesys, Artemis, Policy Center, Carfax, and more insurance tools.
