Experienced Solutions Engineer with a strong background in connecting and integrating different applications through APIs to streamline business processes. Skilled in building and optimizing automation workflows using Freshdesk, Zapier, Make, and n8n to improve support operations and reduce manual work. Adept in installation, testing, and maintenance of software systems, with hands-on experience in AI-powered chatbot deployment. Has working knowledge of basic web development to support integration and troubleshooting needs. Able to self-manage during independent projects as well as collaborate effectively within a team. Equipped with a diverse, adaptable skill-set suited for technical support, automation, and systems integration roles.
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