I’m a customer service representative with over 5 years of experience in BPO environments, providing excellent support via phone, chat, and email. I have managed multiple advertising books of business, optimizing campaigns, increasing revenue, resolving account issues, and strengthening client relationships to improve retention and overall account performance.
I am highly adaptable, willing to step outside of my comfort zone, and eager to learn new skills that will help me grow professionally and contribute more effectively to the team and organization.
