I have 20 years of BPO experience specializing in the following:
~ Client/Customer Onboarding and Compliance
~ Project and Account Management
~ Customer Service (Email, Phone and Live Chat) and Virtual Assis-----------ce
~ Corporate, B2B & B2C Sales and Marketing
~ Order Management and Processing
~ Telemarketing, Appointment Setting and Lead Generation
For Customer Service, I can handle anything from basic account information questions, billing and technical concerns and escalation issues be it via Live Chat, Emails/Tickets or over the Phone.
I am proficient in using Zendesk, Salesforce, Zoho, Shopify, 1Shoppingcart, -----------, OfficeAutoPilot to manage accounts, process refunds/cancellations and answer simple technical concerns.
I am an efficient communicator and an organized customer service expert, self-starter and goal oriented. I finish tasks in a timely manner and I aim for excellence. I am eager to learn and is committed to explore my full potential to be able to contribute to your company.
My goal is to be able to utilize and perfect the skills and innate talents that I have gained, learned and developed through the years and at the same time, be part of a company that would help me grow more both as a person and as a professional.
