Virtual Assistant | Bookkeeping Specialist | Analytics & OperationsHi! I'm
-----------, a certified Virtual Assistant specializing in bookkeeping, customer service, and data analytics. I help businesses run smoothly by managing their finances, supporting their customers, and providing insights that drive
growth.My BackgroundI'm currently working full-time as a General Virtual Assistant for a US-based e-commerce company, where I handle everything from customer service to sales analytics and financial operations. Before this, I worked with a London-based property investment company managing their financial operations and market research.I'm also pursuing my BS in Accounting Information System and serve as Editor-in-Chief of our university publication. I graduated with honors in my senior high school program for Accountancy and Business Management.What I Can Do For YouBookkeeping & Financial ManagementI'm certified in both Xero and QuickBooks (ProAdvisor Level 1 & 2, plus Certified Bookkeeper), which means I can handle your books professionally and accurately. My daily work includes:Processing invoices and paymentsManaging accounts payable and receivableReconciling expenses and maintaining financial recordsGenerating financial reportsOrder processing and payment trackingCustomer Service & SupportI manage multi-channel customer support through
email, chat, and social media. What I'm most proud of is maintaining zero escalations and disputes in my customer service work—I focus on resolving issues before they become problems. I also handle order fulfillment, refunds, and payment inquiries for online businesses.Analytics & Data TrackingNumbers tell stories, and I help businesses understand theirs. I track and analyze:Sales performance and revenue metric
sEmail marketing results (open rates, click-through rates)Customer engagement dataMonthly targets and KPIsThis helps identify what's working and where we can improve to hit revenue goals.Social Media & MarketingI create and manage content strategies, engage with communities across platforms, and implement marketing campaigns. I also handle lead generation and track campaign performance to ensure we're getting results.Administrative Support & AutomationI'm comfortable with Go High Level for basic workflow automation, and I'm always learning new platforms. I handle the usual admin tasks too: scheduling, data entry, documentation,
email management, and organizing systems that keep businesses running efficiently.Technical SkillsSoftware I Use:Accounting: Xero, QuickBooksCRM/Automation: Go High Level (basic automation)Design: CanvaOffice: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)Communication:
Email, social media platformsI'm a fast learner with new software and platforms—just point me in the right direction and I'll figure it
out.My Work StyleI believe in doing things right the first time. I'm detail-oriented, proactive, and always looking for ways to improve processes. When I see a problem, I solve it before it escalates. When I see an opportunity to make something more efficient, I take it.I communicate clearly and regularly, so you always know what's happening with your projects. I'm also flexible with my schedule and can adjust to different timezones as needed.Current AvailabilityI'm open to discussing full-time or part-time opportunities where I can put my skills to work. My English proficiency is excellent (both written and spoken), and I'm comfortable working independently or as part of a team.Let's TalkIf you need someone who can manage your books accurately, provide excellent customer service, and help you understand your business data better, I'd love to hear about your needs.I'm not just looking for any job—I'm looking for the right fit where I can contribute meaningfully to your business growth.Feel free to reach out, and let's discuss how we can work together.
